Privacy Policy
This policy explains how we handle personal data when you visit the site or enquire about documentation engagements.
Data controller
Online Toolsuite is the data controller for personal data collected through this website and related enquiry channels.
Address: KITEC (Kowloonbay International Trade & Exhibition Centre), 1 Trademart Drive, Kowloon Bay
Email: info@online-toolsuite.digital
Phone: +852 2620 2222
Data we collect
- Contact details you submit (name, email, message content, selected engagement interest, optional preferred date)
- Technical data such as browser type, approximate location derived from IP, and pages visited when analytics cookies are accepted
- Engagement records when you become a client (billing contacts, correspondence, and materials you supply under the engagement note)
Do not use the public form to send tip-line exports or reporter identities. Those materials are accepted only through channels agreed after scoping.
Purposes
We use personal data to respond to enquiries, prepare quotes, perform documentation engagements, issue invoices, improve site usability (if analytics are accepted), and meet legal or professional obligations.
Legal bases
We process data based on your request to take steps toward a contract, our legitimate interests in operating a professional practice, consent where required for non-essential cookies, and compliance with applicable law.
Retention
Enquiry messages without an engagement are typically retained up to 24 months. Engagement files are retained according to the engagement note and professional record-keeping needs, often not less than seven years unless a longer period is required. Analytics data follows the cookie durations described on our Cookies page.
Sharing
We share data with service providers who host email or infrastructure under confidentiality terms, professional advisers when required, and authorities when legally compelled. We do not sell personal data.
International transfers
If tools or advisers outside Hong Kong process data, we take steps appropriate to the transfer, such as contractual safeguards, and will inform clients when engagement materials must leave Hong Kong.
Your rights
Subject to Hong Kong law, you may request access, correction, or erasure of personal data we hold, or object to certain processing. Contact info@online-toolsuite.digital. You may also complain to the relevant privacy regulator in Hong Kong.
Security
We apply access controls, secure transfer methods for engagement materials, and staff confidentiality expectations. No method of transmission is perfectly secure; please use agreed channels for sensitive tip materials.
Children
This site is directed at professional audiences and is not intended for children.
Updates
We may revise this policy by updating this page. Significant changes will be highlighted when practicable.